1. Receiving Laundry

📋 Check and sort: When receiving laundry from customers, staff need to check the condition of clothes, fabrics and sort them by material, color, and level of dirt. Note special points such as difficult stains, special requests from customers.

Provide receipt: Each order needs a clear receipt with detailed information, including type of clothes, quantity, customer request and delivery time.
 

2. Sorting & Pre-treatment

🔄 Further sorting: Further sorting by fabric type (cotton, wool, silk, synthetics, thick items such as blankets). This helps ensure that the items are not damaged or discolored during washing.

Treating stubborn stains: Difficult stains need to be pre-treated before washing with special solutions suitable for each type of fabric.

3. Choose the Right Washing Method

🧼 Choose the washing cycle: Depending on the type of fabric and the condition of the clothes, choose the appropriate washing cycle (dry cleaning, water washing, steam washing, or washing with specialized chemicals).

Use safe washing chemicals: Choose safe, environmentally friendly chemicals to wash clothes, helping to protect customers' health and prolong the life of clothes.
 

4. Washing & Drying

🌀 Wash properly: Use an industrial washing machine or a specialized machine depending on the type of fabric. Choose the appropriate temperature and washing time to ensure that the fabric is not damaged.

Drying: After washing, the fabric is dried at the appropriate temperature or dried naturally for sensitive fabrics

5. Ironing & Finishing

• 🧺 Ironing and folding: After drying, the garment will be carefully ironed (or steamed) to ensure it retains its shape. The garment should be neatly folded or hung on a hanger depending on the customer's request.
• Check the quality again: Before packing, carefully check the laundry to ensure there are no stains, odors and unwanted wrinkles.

6. Packaging & Delivery

🎁 Safe packaging: Use clean and safe packaging to package the finished laundry, ensuring no wrinkles or contamination during transportation.

On-time delivery: Ensure delivery to customers at the agreed time, provide door-to-door delivery service if requested.

7. Order & Customer Management

📱 Use management software: Apply management software to track details of each order, completion time and customer transaction history. This helps optimize the process and avoid confusion.

Customer care: After delivery, contact customers to collect feedback and improve service quality if necessary.

8. Machine Inspection and Maintenance

🔧 Regular maintenance: Regularly inspect and maintain laundry machines to ensure performance and extend equipment life. This helps the store operate continuously, avoiding interruptions.

Conclusion

Operating a professional laundry store requires careful attention to every step, from receiving items to returning them. A clear process and meticulous attention to detail will help the store ensure service quality, retain old customers and attract new customers.